Grow with our brands

Vos principales missions

GESTION DU SERVICE CLIENT

– Répondre aux appels, emails et demandes des clients de manière claire, professionnelle et rapide.

Informer les clients concernant

• les dates et délais de livraison ;
• les horaires ou passages des transporteurs ;
• le suivi des colis ;
• la disponibilité des articles ;
• les informations liées à leur commande.
• Contacter les clients lorsque cela est nécessaire afin de résoudre rapidement une situation.
• Savoir écouter le client, comprendre réellement son problème et proposer une réponse adaptée.

GESTION DES PROBLEMES ET DU SAV

• Identifier rapidement la nature et le niveau d'urgence d'un problème.
• Résoudre de manière autonome les demandes simples : par exemple, organiser l'envoi de vis, poignées, pièces manquantes ou autres petits éléments.
• Créer et mettre à jour les fiches Trello pour assurer un suivi précis de chaque dossier (logiciel qui regroupe les différents types de cas, photos, infos client et avancement du dossier).
• Pour les situations nécessitant l'intervention du SAV, transmettre un dossier clair, complet et à jour, afin que le problème puisse être traité rapidement.
• Assurer le suivi des dossiers jusqu'à leur résolution, et ne pas simplement transférer le problème à un autre service.

RECHERCHE D'INFORMATIONS ET COMMUNICATION INTERNE

Le poste nécessite de communiquer régulièrement avec différents services de l'entreprise : SAV, logistique, entrepôt, magasin, transporteurs, ventes, etc. Nous recherchons donc une personne capable de chercher l'information par elle-même, d'identifier le bon interlocuteur et de communiquer efficacement afin d'obtenir une solution.

DOCUMENTATION ET AMELIORATION CONTINUE

Ce point est particulièrement important. Vous devrez progressivement apprendre les procédures de l'entreprise et documenter les informations et situations récurrentes. Lorsqu'une information ou une procédure vous a déjà été communiquée, nous attendons de vous que vous la notiez et puissiez la retrouver facilement. L'objectif est simple : apprendre progressivement, gagner en autonomie et éviter de demander plusieurs fois la même information.

Profil recherché Nous privilégions avant tout les compétences, le comportement professionnel et la capacité à résoudre des problèmes, plutôt que les diplômes.

Nous recherchons une personne

• avec une très bonne maîtrise du français écrit et oral ;
• organisée et rigoureuse ;
• dynamique, réactive et impliquée ;
• calme, même face à un client mécontent ;
• à l'écoute et capable de comprendre rapidement une problématique ;
• pertinente dans la recherche d'informations et de solutions ;
• ayant un bon sens de la négociation ;
• capable de prendre des initiatives sur les situations simples ;
• à l'aise avec le travail sur ordinateur et les outils numériques ;
• capable de communiquer efficacement avec plusieurs services ;
• ayant une bonne capacité d'apprentissage et de mémorisation des procédures.
• Une expérience en service client, SAV, commerce (physique ou en ligne) ou logistique constitue un avantage, mais n'est pas obligatoire si vous démontrez de bonnes capacités lors du recrutement.

Conditions de travail & rémunération

• Horaires : 8 heures par jour
• Jours de repos : 2 jours par semaine (samedi et dimanche)
• Environnement : Travail principalement sur ordinateur (télétravail)
• Formation : Formation aux outils et procédures internes de l'entreprise
• Rémunération : Salaire mensuel fixe + prime sur performance.

Comment ça se passe

• Les profils présélectionnés passent un court échange oral en français, puis un test pratique sur ordinateur : réponse à des e-mails clients, gestion de fiches de suivi (Trello), recherche d'informations.
• Entretien avec le responsable.
• Période d'essai de 5 jours, rémunérée, avant l'embauche définitive.
• Nous recrutons sur les compétences réelles, pas sur les diplômes.

Key Responsibilities

• Prepare and ship D2C orders: daily order processing and dispatch coordination with our 3PL.
• Check stock availability before confirming orders and validate orders before dispatch.
• Maintain healthy stock levels on A-class / best-selling products and anticipate replenishment.
• Manage the returns process end to end: approval, tracking, reintegration into stock or replacement.
• Identify the best shipping options when needed, balancing cost, speed and carrier performance.
• Follow up with 3PLs on supplier purchase orders (POs), delivery timelines and replenishment.
• Handle logistics incidents hands-on: call carriers, 3PLs or suppliers in French or English when issues arise and follow through until they're resolved.
• Manage COGS and PPMS across all tools (tracking sheets, bookkeeper file, Sellerboard, Shopify, etc.) and keep them consistent and up to date.
• Present logistics performance data to senior management with clear recommendations for improvement.
• Oversee and manage all other logistics operations across the brand portfolio.

Requirements

• 2+ years of experience in eCommerce logistics, supply chain or operations (D2C, marketplace or 3PL side).
• Experience working with 3PLs, carriers and supplier purchase orders.
• Strong Excel / Google Sheets skills and comfort with operational data (stock, COGS, margins).
• Knowledge of Shopify and/or Amazon logistics flows (FBA, Vendor Central) is a strong plus.
• Rigorous, organized and detail-oriented: many SKUs, many partners, nothing slips through.
• Comfortable on the phone and quick to react when something doesn't go as planned.
• Comfortable with AI tools and automated workflows in daily work.

Languages

• Fluent French (required)
• Fluent English (required)
• Arabic, Spanish or German is a plus.

Nice to Have

• Experience with Sellerboard or a similar profitability tool.
• Experience in furniture / bulky goods logistics or international freight (containers, forwarders).
• Experience managing returns at scale.
• Experience in a multi-brand or multi-country environment.

What We Offer

• Competitive compensation based on experience.
• Performance bonuses tied to operational KPIs.
• 100% remote work with flexible hours.
• Real ownership of logistics across a growing portfolio of brands.
• Full training on our AI tools and systems.
• Real growth prospects within a fast-moving, AI-driven organization with international expansion ambitions.

🌍 About TweezGroup

TweezGroup is a fully remote international eCommerce holding company focused on building, scaling, and distributing consumer brands globally. With 15+ years of experience in eCommerce, we operate our own portfolio of brands while partnering with 300+ international brands through marketplace distribution, wholesale, and growth strategies. Our operations span major eCommerce channels including Amazon, Shopify, and TikTok Shop, with a strong presence across European and international markets. We operate in a data-driven, fast-paced environment, combining experienced teams, technology, and AI to build scalable systems and accelerate brand growth. Our mission is simple: identify great products and brands, build powerful distribution engines around them, and scale them globally.

📈 What You'll Do

• Manage and optimize TikTok Shop operations, including

• Products and listings
• Pricing
• Inventory
• Shop health and compliance
• Drive sales growth and continuously improve key performance metrics such as:
• Conversion Rate
• Average Order Value (AOV)
• Click-Through Rate (CTR)
• Lead the TikTok content strategy and collaborate with creators to produce high-performing videos.
• Manage influencers and affiliates and build scalable creator partnerships.
• Identify, recruit, and develop high-performing creators and affiliates.
• Launch and optimize TikTok Ads, including Spark Ads.
• Track KPIs and continuously optimize performance, processes, and operations.
• Analyze sales and campaign data to identify opportunities for growth.
• Work closely with the wider marketing and eCommerce teams to scale successful products and campaigns.

🎯 Profile

• We're looking for someone who is commercially minded, analytical, and obsessed with growth.
• Requirements
• Proven experience with TikTok Shop and/or eCommerce.
• Strong understanding of creator-driven growth and social commerce.
• Strong analytical and performance marketing skills.
• Experience managing creators, influencers, or affiliates is a strong plus.
• Comfortable working with KPIs, dashboards, and performance data.
• Ability to identify opportunities and turn data into actionable decisions.
• Comfortable working independently in a fully remote international team.
• Strong ownership mentality and ability to move quickly in a fast-paced environment.
• •

🏠 What We Offer

• 100% Remote
• Competitive salary + performance bonus
• High level of ownership and autonomy
• Opportunity to work across multiple eCommerce brands
• Fast-paced international environment
• Significant opportunity to directly influence revenue and growth
• Work alongside a team leveraging AI, automation, and modern eCommerce systems
• How to Apply
• Interested candidates are invited to send their Portfolio along CV with any relevant case studies, or examples of brands they have helped grow.

What You’ll Own

• Manage and grow Amazon Vendor & Seller Central accounts
• Drive revenue, profitability, and account performance across multiple brands
• Optimize listings (SEO, content, A+ Content) to maximize conversion
• Lead PPC strategy and performance tracking
• Monitor KPIs (sales, TACoS, margins, inventory health)
• Coordinate with internal teams (creative, supply chain, operations)
• Identify growth opportunities and expansion strategies across marketplaces

What You’ll Be Part Of

• 15-person fully remote, international team
• Multiple 7-figure DTC brands with global ambitions
• Data-driven and content-first growth strategy
• Fast-paced, ownership-focused environment
• Strong vision toward long-term scaling and exit

Ideal Candidate

• Proven experience managing and scaling Amazon accounts (Vendor or Seller Central)
• Strong understanding of Amazon PPC, SEO, and ranking mechanics
• Analytical mindset with KPI-driven decision-making
• Experience in multi-brand or agency environment is a plus
• Comfortable working in a remote, multicultural team

What We Offer

• 100% remote work with flexible timezone
• High ownership and autonomy
• Opportunity to grow with a scaling multi-brand company
• Performance-based growth opportunities

About TWEEZGROUP

TWEEZGROUP is a fully remote eCommerce holding company with over 15 years of experience building and scaling consumer brands. We own and grow multiple consumer brands while partnering with hundreds of international companies to expand across European retail channels.

As we continue to scale, we're changing how B2B sales works. AI now handles lead generation, prospect research, and outbound outreach. That means we're not looking for someone to build a pipeline from scratch—we're looking for someone who already has one.

The Role

We're looking for an experienced B2B Manager with an established network of retail buyers. Your greatest asset isn't your ability to cold call or prospect—it's the relationships you've built over the years. If you can pick up the phone and speak directly with buyers you've worked with before, we'd love to hear from you.

What You'll Do

• Leverage your existing network to introduce TWEEZGROUP's brands to retail buyers.
• Build strategic partnerships with national and international retailers.
• Present our product portfolio and negotiate commercial agreements.
• Manage relationships from introduction through to signed partnership.
• Collaborate with internal teams to ensure successful onboarding and long-term growth.

What We're Looking For

• You have An active network of retail buyers and purchasing decision-makers.
• Experience selling consumer products into retail chains.
• Strong negotiation and relationship management skills.
• A proven track record of closing B2B retail partnerships.
• The ability to work independently in a fully remote environment.
• Experience with buyers from companies such as Carrefour, Costco, major supermarket groups, home & furniture retailers, pharmacies, department stores, or similar retail chains is highly valued.

Important

This is not a traditional business development role. Prospecting, lead generation, and outbound outreach are increasingly handled by our AI systems. We're specifically looking for someone who brings an existing network of qualified buyers and can accelerate commercial growth through trusted relationships.

Languages

• Fluent English (required)
• Fluent French (required)
• Spanish or German is considered a strong advantage.

Compensation

• Attractive commission-based compensation with significant earning potential.
• Performance-driven rewards aligned with successful retail partnerships.
• Flexible remote work.
• Opportunity to represent a growing portfolio of consumer brands across international markets.

Our Interview Process

One of the first questions we'll ask is

"Which retail buyers can you personally contact today, and what products have you sold them within the last 12 months?"

We are looking for an experienced B2B Manager with an established network of retail buyers who can open doors, build long-term commercial partnerships, and accelerate our wholesale growth. If you have strong relationships with key decision-makers and a proven track record of closing retail deals, we'd love to hear from you.

What you'll own

• Brand voice, identity and positioning across every brand in the portfolio
• For each new launch: the niche, the positioning, the USP, the acquisition angle
• Directing our AI agent stack and content systems
• Overseeing performance across Meta, Amazon, TikTok and Google — you own the ROAS strategy, not necessarily the levers
• Building repeatable, AI-driven marketing systems we can deploy brand to brand

Who you are

• Proven D2C / e-commerce brand marketing experience — multi-brand a strong plus
• The rare mix of both brand sense (storytelling, copywriting, creative direction) and performance discipline (ROAS, funnels, numbers). Most people have one — we need both.
• Genuinely comfortable directing AI tools and building agents/automations — this is core, not a nice-to-have
• Strong instinct for what message resonates with real people
• Strategic, but still hands-on — we're a lean team
• Fluent French and English essential; Spanish or German a bonus
• Fast. You ship, you test, you iterate — you don't disappear for a month to write a plan

What we offer

• Full ownership of marketing across a growing brand portfolio
• 100% remote, flexible hours — we care about results, not presence
• A low base plus uncapped, growth-based performance upside — you share directly in the value you create
• A fast-moving, AI-native, no-bureaucracy environment with people who push each other